FAQs
How long will delivery take?
Items are usually packed and shipped the same day if ordered before 5pm, and should be received the following day. Items ordered after 5pm will be dispatched the following day so should be with you within 48hrs. If you are ordering from the Scottich Highland & Islands, Northern Ireland or the Isle of Man, items will be received within 3 to 5 working days.
How do I return items?
You can request a returns form and label from our Customer Service Team. Just simply complete the returns form and attach the label to your package and take to your nearest Collect+ store. Please see our Returns and Refunds Policy here.
How do I get a refund?
You will receive a refund when you return your item to us. The credit or debit card used for your original purchase will be refunded once we have booked the return into our warehouse. Please see our Returns and Refunds Policy here.
How long do I have to return an item I have purchased?
For non perishable items 60 days and 28 days for perishable items. Please see our Returns and Refunds Policy here.
What payment options do you accept?
We accept all major debit and credit cards.